Accessing Your Loan Accounts
NSLDS and Direct Loan Account Access
Monitoring is an important part of loan management, and AOMA encourages all students/graduates to check the status of their federal loans on a regular basis. Borrowers can access their federal student loan history through the National Student Loan Data System (NSLDS). Borrowers can access their Direct Loan accounts through the Direct Loan website. For each of these websites, borrowers will need their:
- social security number;
- first two (2) letters of their last name;
- date of birth; and
- PIN number (FAFSA).
Any Loan Servicer provides the repayment options available. It is important to keep their contact information available should you ever need to request postponing repayment by a deferment or forbearance at any time.
|Great Lakes Educational Loan Services, Inc.||1-800-236-4300||www.mygreatlakes.org|
|FedLoan Servicing (PHEAA)||1-800-699-2908||www.myfedloan.org|
|Direct Loan Servicing (ACS)||1-800-848-0979||www.myedaccount.com|
The Office of the Ombudsman is the mediator acting on behalf of the student and the loan servicer. The Federal Student Aid Ombudsman Group of the U.S. Department of Education is dedicated to helping resolve disputes related to Direct Loans, Federal Family Education Loan (FFEL) Program loans, Guaranteed Student Loans, and Perkins Loans. The Ombudsman Group is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans. If a servicer does not abide by offering repayment options to a borrower, the borrower should contact this office to mediate on behalf of the student to resolve the issue.
The Ombudsman Group recommends gathering certain information prior to first contacting them. Review the recommended Self-Resolution Checklist for details.
U.S. Department of Education
FSA Ombudsman Group
830 First Street, N.E.
Washington, DC 20202-5144